Dispatch worker at center of 911 hang-up resigns from AFD; AFD Chief talks

Matthew Sanchez, the dispatch worker for the Albuquerque Fire Department who hung up on a 911 caller who was trying to get paramedics to the scene in which Jaydon Chavez-Silver was shot and killed, submitted his resignation Tuesday evening, according to a city spokesperson.

Sanchez is accused of hanging up on the caller after she became agitated while talking to dispatch.

Sanchez hung up on her after she cursed on the phone while talking to him.

The partial transcript of the conversation can be see below:

Caller: (inaudible) I’m keeping him alive.

Sanchez:  Is he not breathing?

Caller: Barely.  (inaudible) Stay with me.  Stay with me, ok.  Good job Jaydon.

Sanchez: Is he breathing?

Caller: He’s barely breathing.  How many times do I have to f—ing tell you?

Sanchez: Ok, do you what ma’am?  You can deal with yourself.  I’m not going to deal with this, ok.

Caller: No, he’s going to die.

The call ends there.

Chavez-Silver was reportedly sitting on the kitchen counter at a party on Nakomis NE June 26 when police believe someone walked or drove by the home and fired up to six shots into the house, striking him. He died in the hospital.

“We took a hit on this one. People should be outraged and they should hold us accountable, or any way you want to describe it,” said AFD Chief David Downey in an interview Wednesday. “It’s our job to reassure them that’s not how business is done here.”

Chavez-Silver’s mother, Nicole, opened up to NBC News Tuesday.

“You know you have that child and it changes your life for the best, forever,” said Nicole Chavez in an exclusive interview with NBC Nightly News on Tuesday. “As a parent it is … it’s our worst nightmare.”

Chavez never expected to lose her 17-year-old son Jaydon — the football player, the helper.

“He’s always been one of those that helped out anybody that needed it,” she said. “I just pray that he didn’t feel alone, that he didn’t feel scared.”

“It’s just heartbreaking, cause you’re actually there hearing the situation, and hearing your child take his last breaths and knowing he was there fighting for his life,” said Chavez.

For Chavez, the idea first responders may have been delayed, is heartbreaking.

“We just pray that it had no effect on his life either way,” she said.

On Tuesday, AFD said an ambulance had been dispatched to the address at the beginning of the call according to officials, but the matter is still under investigation.

“I hope they don’t lose their trust in our first responders,” said Chavez.

Originally published at KOB.com